Privacy Policy
This Privacy Policy (“Policy”) describes how personal information is collected, used, retained, and protected when you access the products and services offered through this website (the “Platform”).
By using or continuing to use the Platform, you acknowledge that you have reviewed and accepted this Policy. We may revise it periodically, and the current version will be published on this page.
Policy Overview
- Information We Obtain
- Purposes of Processing
- Disclosure of Personal Information
- Data Storage and Retention Periods
- Protecting Your Information
- Managing Your Information and Exercising Your Rights
- Privacy of Minors
- International Data Transfers
- Use of Cookies and Related Tools
- Policy Revisions
- Getting in Touch
1. Information We Obtain
We collect information needed to serve you and your business users, maintain account security, and improve Platform functionality. This includes information submitted directly by you, information obtained with your authorization, and information generated through your use of our services.
Registration and Account Access
Creating an account or logging in may involve providing your email address, mobile number, password, name, and country or region.
Shipment-Tracking Services
When you track a shipment through the Platform, we collect the shipping order number and associated tracking details.
Order Processing and Fulfillment
To support ordering and fulfillment, we collect details such as your store name, product information, and shipping address.
Where you have authorized us to do so, we also obtain buyer and order information from connected third-party commerce platforms, such as Shopify, Amazon, and TikTok Shop. This information includes buyer names, telephone numbers, addresses, and order records, such as package details, purchased items, prices, order placement times, and delivery times.
Online Service Functions
Online service features, including those associated with 17TRACK, involve the collection of online identifiers such as IP addresses and cookie information.
Additional Feature Requirements
If we introduce or modify a feature that requires information not covered above, we will explain what information is needed, the extent of collection, and why it is required. These explanations will be provided through relevant pages, service workflows, or announcements, and we will obtain your consent.
2. Purposes of Processing
We process personal information for the purposes set out below.
Operating the Platform
Information is used to administer the website, deliver its functions and services, and assess operational performance.
Keeping You Informed
We may contact you by email or mobile phone with shipment-status notifications, feature announcements, promotional messages, and other service-related notices. You may unsubscribe at any time.
Developing and Improving Services
We use information to enhance existing services and support the design and development of new offerings.
3. Disclosure of Personal Information
Your personal information is not sold, rented, traded, or otherwise disclosed to any person or organization.
4. Data Storage and Retention Periods
Where Information Is Stored
A portion of the personal information we collect is transferred to and hosted on Tencent Cloud servers in Guangzhou, China. Other personal information is transferred to and hosted on Tencent Cloud servers in the United States.
How Long Information Is Kept
We retain personal information for the shortest period needed to accomplish the purposes explained in this Policy, except where applicable law allows or requires a longer period.
Once information is no longer needed, we delete it or remove its identifying characteristics.
Account Closure
Following verification and approval of your account cancellation request, your personal data will be permanently deleted.
Ending a Product or Service
If a product or service is discontinued, we will provide notice directly or through an announcement. Personal data associated with the discontinued offering will be deleted after its termination.
5. Protecting Your Information
We implement industry-standard security measures intended to prevent personal information from being accessed, disclosed, used, modified, destroyed, or lost without authorization.
Our safeguards include:
· Encryption technologies to maintain confidentiality, including while information is being transmitted;
· Protective systems designed to resist malicious attacks;
· Access restrictions that limit personal information handling to authorized personnel; and
· Employee education concerning information security and privacy protection.
Where a failure of our physical, technical, or administrative safeguards results in harm to your rights, we will bear responsibility as required by law.
If a security incident occurs, we will promptly communicate relevant information, including the circumstances of the incident, its possible consequences, actions taken or planned, recommended steps to reduce risks, and available remedies.
Such communications may be delivered by email, postal mail, telephone, push notification, or comparable methods.
Keeping Your Account Secure
Access to the Platform requires a username and password. You are encouraged to safeguard these credentials and avoid disclosing them to third parties.
6. Managing Your Information and Exercising Your Rights
The rights described below are subject to applicable laws and relevant practices in your country or region. Our usual response period is 5–7 business days.
Viewing Your Information
To review your account details, sign in and navigate to:
Homepage → Avatar in the upper-right corner → Profile
This section displays your nickname, mobile number, country or region, and email address.
Updating Inaccurate Information
If information we hold about you is incorrect, you may amend it through your profile. You may also request assistance using the contact details in Section 11.
Requesting Deletion
You may contact us by email to request deletion of personal information when:
· The processing breaches applicable law;
· Information was collected or used without your consent;
· The processing does not comply with our agreement with you;
· You have stopped using our services or closed your account; or
· We have ceased providing services to you.
When a deletion request is granted, we will also request deletion by parties that received your personal information from us, unless legal requirements or their independent authorization permit otherwise.
Closing Your Account
Account cancellation requests should be sent to the email address provided in Section 11. Once your identity has been verified, we will process the cancellation within 5–7 business days and delete your personal data.
Obtaining a Copy
You may ask for a copy of your personal information by contacting us. After identity verification, we will send the copy by email where doing so is legally and technically feasible.
Rights of California Residents
Under the California Consumer Privacy Act (CCPA), California residents may exercise rights to know about, access, and delete their personal information, opt out of its sale, and receive non-discriminatory treatment when exercising their rights.
We do not sell personal information.
Limitations on Responding to Requests
We may be unable to respond to a request in circumstances involving:
· Compliance with legal duties;
· National security or defense;
· Public safety, public health, or significant public interests;
· Criminal investigations, prosecutions, court proceedings, or enforcement;
· Evidence of malicious intent or misuse of rights;
· Protection of vital interests where consent is difficult to obtain;
· Serious harm to the legitimate rights or interests of you, another individual, or an organization; or
· Trade secrets.
7. Privacy of Minors
Individuals younger than 14 years old should review and agree to this Policy together with a parent or guardian before using our products or services.
We handle minors’ personal information in accordance with applicable laws and on the basis of verifiable parental or guardian consent.
Such information is used, shared, or disclosed only where the law permits, a parent or guardian has expressly agreed, or the processing is necessary to protect the minor.
If we learn that a minor’s information has been collected without verifiable parental or guardian consent, we will delete it promptly.
Parents or guardians who have questions or requests concerning a minor’s information may contact us through Section 11.
8. International Data Transfers
Personal information may be transferred to the Tencent Cloud hosting locations identified in Section 4.
We maintain strict privacy and security safeguards designed to provide a level of protection comparable to applicable local standards.
For individuals in the European Union, international transfers are carried out in accordance with the General Data Protection Regulation (GDPR). Transfer arrangements rely on European Commission Standard Contractual Clauses (SCCs) or transfers to jurisdictions recognized as providing adequate protection.
We periodically review the protections available in countries receiving personal information.
9. Use of Cookies and Related Tools
The Platform uses cookies and similar technologies to make navigation more efficient, understand website activity, recognize users and their permissions or preferences, and support research and diagnostic activities.
These tools help us improve our content, products, and services.
Cookie preferences can be managed through your browser settings, including options to reject cookies. If cookies are disabled, some functions may not operate properly and your experience may be affected.
We do not use cookies for purposes outside those stated in this Policy.
10. Policy Revisions
Revisions to this Policy will be made available on this page. Whenever an update is published, the date displayed at the beginning of the Policy will also be changed.
We recommend checking this page periodically to remain informed of any revisions.
11. Getting in Touch
For questions about this Policy or requests concerning your personal information, please email: